Frequently Asked Questions

WristWidget Questions

  • How tight should it be?
  • How do I put it on?
  • Fitting and Sizing Information
  • How long does the WristWidget last?
  • How do you wash the WristWidget?
  • Can I wear it in the water?
  • Can I continue athletic activities with the WW
  • How do I know that the WristWidget will help me?
  • What Lcode do I use to bill for the WristWidget?
  • General Product Information
  • WristWidget Guarantee 
  • Privacy

How tight should it be?
It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the WW is only 30 lbs and you are performing a task which requires 60 lbs of force, the WW needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the WW is essential to ensure that you can tolerate it for up to 12 weeks.

How do I put it on?
Please watch the  instructional video in the video library.

Is the WristWidget One-Size-Fits-All?
For the most part – yes! There is 1% of the population that has an unusually small wrist. If you find the WristWidget will not stay in place, and is slipping over the Ulna bone, please contact us right away to see if there is a work-around for your wrist. 800.320.4805 or e-mail sales@wristwidget.com

How long does the WristWidget last?
It is made to last for the entire length of your recovery which can be up to 4 months. The velcro is cut to a length to ensure that it lasts long. If for any reason it does not last for you, email us and we will replace it free of charge- no questions asked.

How do you wash the WristWidget?
You can hand wash in cold water and hang to dry. Squeeze the water out, no twisting. It dries quickly. You can place in a sock or laundry bag and launder but ensure the velcro is not exposed or it will become tangled in the wash. Absolutely no high heat to the WristWidget. Many customers buy an extra so one can be drying while the other is worn.

Can I wear it in the water?
Yes! It is made to provide continuous support- even in the water

Can I continue athletic activities with the WW?
In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WW without re-injury. Tasks which are risky are: end-range rotation with weight and weight bearing: bicep curls with palm up and over 4 lbs of weight; pull ups with palms facing you; weight lifting over your current weight bearing tolerance etc. You can email me specific questions.

How do I know that the WristWidget will help me?
Don’t worry – you will know. Every person who has the TFCC injury, puts it on and KNOWS. If you put it on and it hurts – it is not for you. The WristWidget is only appropriate for those with pain with weight bearing and show an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.

What Lcode do I use to bill for the WristWidget?
L3923
L3929

What is the WristWidget made of?
Neoprene, a special cotton for the skin, and Velcro… That’s it! The WristWidget is free of Latex and harsh adhesive chemicals.

Is the WristWidget guaranteed?
100% satisfaction guarantee. Our primary goal is to help as many people and heal as many wrists as possible. With TLC and personalized care for each case, we do our very best to keep up with all the email and questions. Wendy (the owner/ creator) is as caring as they come. If you need help with diagnosis she’s an invaluable resource. Her email is info@wristwidget.com

Privacy

Why do you want my email address?
Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however if this really bugs you then we can take you off the mailing list. The quickest way to do this is to unsubscribe from the last/next email you receive from us. Go to the bottom of the e-mail, click through where directed and if you choose to unsubscribe you will be taken off our email database. Otherwise e-mail us at sales@wristwidget.com and we will do it for you.

Please let us know if you do not want to receive our specials, newsletters, or offers. Spamming is not our cup of tea. Thank you!!

Ordering, Delivery, Returns, and Privacy

  • What methods of payment do you accept?
  • How long will I have to wait to receive my order?
  • Why is International postage so expensive?
  • Is your site a safe and secure shopping site?
  • What is your returns policy?
  • How do I return for a refund?
  • What is your return address?
  • How do I place a wholesale order?
  • Why do you want my email address?

Ordering & Delivery

What methods of payment do you accept?
You can pay for your order by using the following; PayPal, Visa, MasterCard, American Express or Discover.

How long will I have to wait to receive my order?
USA ORDERS

We do our very very best to get your order out within 24hrs. Your order will be shipped First Class USPS, 2 day Priority, or Express. A confirmation will be sent to you with a tracking number when your order is shipped. For standard shipping please allow 3-5 days for delivery of your order.

INTERNATIONAL ORDERS
We do our very very best to get your order out within 24hrs. Your order will be shipped Express Only for if being shipped outside the USA. Reason is because this is the only way provide tracking on your order. Helping to alleviate the ongoing issue of lost packages in customs. A confirmation will be sent to you with a tracking number when your order is shipped. For standard shipping please allow 3-5 days for delivery of your order.

Why is International postage so expensive?
Your order will be shipped Express Only for if being shipped outside the USA. Reason is because this is the only way provide tracking on your order. Helping to alleviate the ongoing issue of lost packages in customs. A confirmation will be sent to you with a tracking number when your order is shipped. For standard shipping please allow 3-5 days for delivery of your order.

Is your site a safe and secure shopping site?
You can shop at www.wristwidget.com online with confidence. We have partnered with Shopify’s secure payment system. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

How do I place a wholesale order?
If you are interested in selling the WristWidget online or in your retail space, please fill out our wholesale information form and we will be in touch with you ASAP. Wholesale Order Form >

Is there a Minimum Order Quantity for the WristWidget?
Yes, the MOQ for the WristWidget is 15 units.

Can I do net terms?
No, net terms are not available.

Returns

What is your returns policy?
We stand by the performance and quality of the WristWidget 100%. If you are not totally satisfied with the results, please simply return your WristWidget of a full refund (not including shipping).  If you are returning your WristWidget for a refund, we will issue the credit within 48hrs of receiving them at our offices. For further information please call 800.32.4805 or e-mail sales@wristwidget.com

How do I return for a refund?
When we send out your order there is a packing slip included with your order number, you will also receive a copy of this in your email confirmation. Simply send all items you would like to return to the address below. Please include a copy of your order number as well as your information, including first and last name of the purchaser. For assistance please call us or email sales@wristwidget.com. 800.320.4805  You are responsible for return shipping charges/insurance/tracking.

What is your return address?
The return address is:
WristWidget
Attention Returns or Exchanges
1020 San Pablo Dr.
San Marcos CA 92078